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Refund & Cancellation Policy
Last updated: 26 August 2026
This policy explains how payment, cancellation and refunds work across Vanture Co., Ltd.'s services (Taiwan unified business number 62073421). It is the public statement of the corresponding clauses in the signed Service Agreement; where the two differ, the signed agreement prevails.
01Scope
This policy covers our system builds, website builds, enterprise PWAs, AI adoption, on-premise AI, knowledge base builds, system operations and content updates. All amounts are in New Taiwan dollars (TWD).
02Payment structure
Build work is 50% deposit and 50% on acceptance. The deposit is paid once both parties have confirmed the feature list and signed the agreement, and it is what lets us schedule and begin. System operations may be billed monthly or annually; content updates are billed per instance.
03Refund scale when the client cancels
1. Before work starts (no requirements interview or development yet): the deposit is refunded in full. 2. After work starts but before a working version is delivered: the balance of the deposit is refunded in proportion to work actually performed, and never less than 50% of the deposit. 3. After a working version is delivered: the deposit is not refundable, and completed but unpaid work is charged in proportion to actual progress. 4. After acceptance: cancellation refunds no longer apply; the warranty and operations terms govern instead.
04Refunds where we are at fault
If we fail to deliver a working version by the agreed date for reasons attributable to us, the client may terminate, we refund the deposit in full, and we charge nothing for the hours already invested. This is a standing public commitment: the delivery date is a commitment, not an estimate.
05Defects during the acceptance period
During the 30-day acceptance period, anything on the agreed feature list that is missing or defective is fixed free of charge until it conforms, with no limit on rounds. That is an obligation to fix, not a ground for refund. Only where we remain unable to make it conform within a reasonable period may the client claim a corresponding refund for the non-conforming part.
06Refunds on the operations fee
Monthly billing: notify us before the end of any period; the current period is not refunded and billing stops from the next. Annual billing: on termination during the service year, we refund pro rata for whole unused months; used months are not refunded. If free content updates included with annual billing have been used, their standard price is deducted from the refund.
07What is not refundable
Content updates already completed and delivered; hardware procured to the client's specification (on-premise AI hardware); non-refundable fees already paid to third parties, such as domain registration; and a client's decision to stop using a system that has already been delivered.
08Exclusion of the statutory cooling-off period (important)
Our services are bespoke work performed to the client's requirements, and are digital content supplied other than on a tangible medium, or an online service completed upon supply. Under the proviso to Article 19(1) of Taiwan's Consumer Protection Act and Articles 2(2) and 2(5) of the Executive Yuan's Regulations on Reasonable Exceptions to the Right of Rescission in Distance Sales, such services fall within the recognised exceptions and the seven-day unconditional right of rescission does not apply. We give this notice both in our quotes and on this page; confirming a quote and paying the deposit confirms the client has read and accepted it. The refund entitlements set out in this policy are unaffected.
09How and when refunds are processed
Card payments are taken by payment link: the client enters their card details on the acquirer's encrypted page, and we neither handle nor store the card number. Refunds are always returned by the original payment method. Card payments are refunded to the card number originally charged — never in cash and never to a different card. We initiate the refund within 5 calendar days of both parties confirming the amount in writing. When it reaches the cardholder depends on the issuing bank, and card refunds typically take a further few business days up to one statement cycle.
10Disputes
If you have any question about our service, an amount charged or a refund, please email us first at getvanture@gmail.com. We reply within one business day and prefer to resolve matters by discussion. Where discussion fails, the governing law and jurisdiction in our Terms of Service apply.
11Changes to this policy
We may revise this policy in response to changes in law or in our services. Revisions are published on this page with an updated date. Projects already under a signed agreement remain governed by the policy and agreement in force at the time of signing.
12Contact
Vanture Co., Ltd. (unified business number 62073421) · 5F, No. 49, Sec. 1, Qingfeng Rd., Zhongli District, Taoyuan City, Taiwan · getvanture@gmail.com · https://getvanture.com